TRANSFORMING PUBLIC SECTOR PRODUCTIVITY THROUGH EFFECTIVE WORK DESIGN AND AI-DRIVEN SOLUTION

KUALA LUMPUR, Nov 28 (Bernama) -- In line with Malaysia’s commitment to enhance public sector productivity, work design strategies are being prioritized to drive efficient service delivery and resource management. By optimizing workflows, integrating technology, and fostering supportive work environments, the public sector can significantly boost their effectiveness and responsiveness to citizens’ needs.

“Effective work design is essential to public sector success. Thoughtful structuring of tasks, roles, and processes reduces inefficiencies, improves outcomes, and helps us better serve the Malaysian public.” says Zahid Ismail, Director General of Malaysia Productivity Corporation (MPC).

Work design focuses on aligning organisational tasks and roles with strategic goals while enhancing employee performance and satisfaction. In Malaysia’s public sector, this approach optimizes workflows, addresses bottlenecks, and enhances collaboration across departments.

Artificial Intelligence (AI) and digital tools play a transformative role by streamlining repetitive tasks and enabling data-driven decision-making. AI offers new ways to improve public service management. Integrating AI into work design allows the public sector to focus on high-value tasks, reduce delays, and drive innovation. For instance, AI-powered OCR and NLP can quickly digitize and categorize paperwork, allowing routine cases to be processed automatically and freeing staff for more complex work.

A core principle of work design is the analysis and optimization of workflows to identify inefficiencies. Removing outdated procedures and redundant steps helps allocate resources more effectively and speeds up service delivery. AI-driven analytics further enhance productivity and responsiveness by pinpointing areas for improvement.

Promoting sustainable work practices, including flexible arrangements, well-being initiatives, and continuous training, are essential for maintaining high productivity. Countries like Singapore and New Zealand have adopted these practices successfully, demonstrating how technology and effective work design can reshape the public sector for lasting impact.

MPC has been instrumental in guiding the public sector to embrace these productivity-enhancing strategies. By adopting global best practices and integrating AI innovations, MPC aims to align public sector productivity with national goals, ensuring that public services remain efficient and effective.

“Our role at MPC is to empower Malaysia’s public sector with the tools and insights needed to deliver meaningful results. By combining work design with technology, we aim for a future where public services are not only efficient but also make a genuine difference in the lives of our citizens,” says Zahid Ismail.

With MPC’s continued guidance, Malaysia’s public sector is set to build a more productive, innovative, and citizen-focused government for years to come.

About Malaysia Productivity Corporation (MPC)

MPC is a statutory body under the Ministry of Investment, Trade and Industry (MITI). It drives national productivity holistically at the national, sectoral, and enterprise levels through three main thrusts: developing future talent, driving digitization and innovation, and building a robust ecosystem. It collaborates strategically with the private and public sectors by emphasising productivity as a key agenda to boost productivity growth and national competitiveness, ultimately leading to shared well-being and prosperity.

SOURCE : Malaysia Productivity Corporation (MPC)

FOR MORE INFORMATION, PLEASE CONTACT:

Name: Nik Haneez Amizan Nik Rosdi

Tel: 019 – 718 1804

Email: nikhaneez@mpc.gov.my

Name: Khairun Nabihah Abd Rashid

Tel: 013 – 442 5597

Email: nabihah@mpc.gov.my

--BERNAMA