JUNIPER RESEARCH RELEASES CUSTOMER INTERACTION PLATFORMS RESEARCH SUBSCRIPTION

KUALA LUMPUR, Sept 18 (Bernama) -- Juniper Research, the foremost experts in telecommunications markets, has launched the telecom industry’s most comprehensive customer interaction platforms research subscription.

The offering is designed to provide operators and service providers with the tools to leverage the billion-dollar opportunity presented by Contact Centre-as-a-Service; Chatbots; Conversational Commerce; Communications Platform-as-a-Service; and Customer Data Platforms, among others.

“Customer interaction platforms enable businesses to facilitate seamless and personalised customer experiences, a newfound necessity given today’s tough trading conditions.

“This new portfolio is designed with platform vendors in mind, giving them the tools to stay ahead of customer expectations and leverage the latest opportunities within omnichannel communications,” said Juniper Research Founder & Chief Executive Officer, Tony Crabtree.

Subscribers to the Customer Interaction Platforms Market Intelligence Centre, which already includes several leading operators and engagement solutions vendors, benefit from access to highly granular data and forecasts; unparalleled industry insight; and detailed competitive analysis.

According to a statement, subscribers will also enjoy complimentary access to harvest, a proprietary online data platform that allows users to explore and analyse the latest market data.

In addition, new in-depth market reports are regularly added to the subscription, ensuring that no matter how fast the industry moves, subscribers never have to worry about being left behind.

The Customer Interaction Platforms Market Intelligence Centre offers the most cost-effective use of an organisation’s budget; delivering enterprise-wide licensing, expert support, and quarterly forecast updates at an unbeatable price.

-- BERNAMA