VONAGE TOPS 2022 CPAAS OMDIA UNIVERSE REPORT

KUALA LUMPUR, May 26 (Bernama) -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been named the Leader in the Omdia Universe: Selecting a CPaaS Platform 2022 report.

Omdia calls out the strength of Vonage’s CPaaS platform, its community of more than one million registered developers, wide geographic reach, enterprise-grade services, and robust global communications network.

“We are honoured to be recognised as a leader by Omdia for the breadth and depth of our CPaaS offerings and for the way we are leveraging the full power of the Vonage Communications Platform,” said Vonage CEO, Rory Read in a statement.

“With our CPaaS platform, our vast developer community has the APIs to develop an unlimited number of enterprise-focused communications use cases to create better engagement and experiences for their customers.”

Noting Vonage’s history as a pioneer in the Communications Platform as a Service (CPaaS) space, Omdia also recognises the Company for its prominent status as a global leader in providing a cloud-based communications platform and applications, like unified communications and contact centre, to enterprises.

Also noted is Vonage’s strong and steady growth in its CPaaS business, reporting a 42 per cent increase for 2021, as well as its ability to integrate with the power of the full Vonage Communications Platform (VCP) to provide enterprise communications solutions.

VCP is a unique and powerful combination of CPaaS, Unified Communications, Contact Centre and Conversational Commerce solutions, all of which are increasingly critical for businesses to perform better, connect easier and create more meaningful customer engagement.

As one of the largest CPaaS vendors by revenue, Vonage is a Market Leader taking the top spot in eight of the 10 categories that Omdia scored, including access and integrations, use cases, and partnerships with the highest results coming from APIs (95 per cent) and technical support (92 per cent).

By leveraging Vonage communications APIs to embed programmable capabilities – Video, Voice, Chat, Messaging, Verification, and AI – into existing products, workflows and systems, including Vonage Business Communications and Vonage Contact Centre, businesses can build better relationships with customers across the entire journey to serve them better and drive revenue.

More details at https://www.vonage.com/.

-- BERNAMA