Vonage named Asia-Pacific CPaaS company of the year by Frost & Sullivan

KUALA LUMPUR, Dec 13 (Bernama) -- Global business cloud communications leader, Vonage has been named Asia-Pacific Communications Platform as a Service (CPaaS) Company of the Year by Frost & Sullivan for a record-breaking fourth consecutive year.

The company said in a statement that it was selected following a rigorous analytical process, involving a detailed evaluation of best practices’ criteria including visionary innovation and performance, and customer impact.

Vonage executive vice president, product and engineering Savinay Berry said this award is a testament to the company's continued leadership, innovation and growth within the industry and especially in the Asia-Pacific region where it is privileged to serve customers across a wide variety of industries, including Razer, WELL ROOM, Monjin, Doctor Anywhere, and Manulife.

Vonage was recognised for its robust Communications API Platform, which allows for the integration of fully programmable application programming interfaces (APIs) into existing products, workflows and systems.

It also provides businesses worldwide with the power and flexibility to integrate multiple communications channels − video, voice, SMS, social chat apps, messaging, email, artificial intelligence (AI), and verification − into their applications, products, and workflows to create new paradigms in their industries.

The Vonage conversational commerce application also enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction.

With over one million developers worldwide, Vonage Communications APIs are enabling businesses to build better connections, conversations and engagement with customers and employees.

-- BERNAMA