VONAGE ENHANCES POPBOX ASIA SERVICES DELIVERY PROCESS IN INDONESIA
KUALA LUMPUR, Feb 24 (Bernama) -- Vonage, a global leader in cloud communications has been chosen by PopBox Asia Services, an automated parcel locker service provider, to enhance its last-mile delivery process in Indonesia.
Using Vonage’s Messages API – integrated directly with the WhatsApp Business solution - PopBox Asia Services communicates with customers on Indonesia’s top mobile app, notifying them of package deliveries.
According to a statement, if the message delivery is unsuccessful via this channel, the Vonage Dispatch API will send the message through alternative channels, such as SMS.
The company’s transition from SMS to WhatsApp notifications was crucial as it worked to meet the increased demand in parcel deliveries during the pandemic.
Vonage Senior Vice-President, API Global Sales, Sunny Rao said: “We are proud that Vonage has been able to help PopBox Asia create a richer, more engaging customer experience through simple, reliable multi-channel messaging, while meeting the increased demand in parcel deliveries amidst the pandemic.”
Movement control measures during Covid-19 pandemic meant that shippers were operating on shorter hours and deliveries took longer.
Parcel lockers became a go-to solution, allowing faster and more flexible delivery services while minimising direct contact between personnel and customers.
PopBox Asia is Indonesia’s first smart locker operator. The company manages an average of close to 100,000 monthly deliveries to its smart lockers, which are found in over 350 locations across Indonesia and Malaysia.
-- BERNAMA
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