TDCX RECOGNISED AS A LEADER IN ISG REPORT FOR SINGAPORE, MALAYSIA

KUALA LUMPUR, Oct 27 (Bernama) -- TDCX Inc (TDCX) has been recognised as a leader in the “2022 Information Services Group (ISG) Provider Lens Contact Center — Customer Experience Services” report for Singapore and Malaysia.

The report by ISG, a leading global technology research and advisory firm, identified TDCX, a high-growth digital customer experience solutions provider for technology and blue-chip companies, as a leader in the Digital Operations, Work From Home Services and Social Media Customer Experience Services categories.

In a statement today, lead author of the ISG report, Craig Baty said TDCX is an ideal partner for high-growth clients looking to tap into Asia’s strong market potential, as it combines best practices and technology to develop a comprehensive remote work solution.

“Emerging as a leader in two very competitive markets is a testament to our commitment to delivering excellence in customer experience,” said TDCX’s group chief operating officer and executive vice-president, Singapore, Angie Tay.

The ISG report noted that contact centres are turning into smart centres with the ability to gain customer insights and to predict human intent.

Through workforce optimisation, analytics and other advanced applications, call centres are becoming customer experience centres.

“Such changing requirements and the increased focus on enhancing customer experience are leading enterprises in Singapore and Malaysia to seek the right partner to provide digital solutions,” the statement said.

TDCX, a high-growth digital customer experience solutions provider, specialises in solving complex customer interactions to help brands acquire new customers, build customer loyalty and protect their online communities.

-- BERNAMA