Press Ganey plans Forsta acquisition, hastening healthcare experience industry innovation

KUALA LUMPUR, Feb 8 -- Press Ganey, a renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, has announced plans to acquire Forsta, an industry-leading global provider of customer experience and market research technology.

Forsta is named a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. The transaction is expected to close in the first or second calendar quarter of 2022, and is subject to regulatory approvals and other customary closing conditions.

“This alliance propels Press Ganey into a new future. Our unparalleled excellence in healthcare consulting, and proprietary data and analytics, will soon be infused with even more innovation and speed by Forsta’s world-class experience and research technology platform,” said Patrick T. Ryan, Chairman and CEO, Press Ganey based on a statement.

“I’m beyond thrilled to welcome Forsta to the Press Ganey family. This is a huge leap forward in helping our customers to do their jobs better every day.”

This pairing drives Press Ganey forward on its path to integrating human-centric, cutting-edge technology into its renowned thought leadership and management expertise in healthcare.

Press Ganey’s clients will have access to an even more powerful suite of customer experience (CX), employee experience (EX), and Market Research (MR) technology options on Forsta’s comprehensive platform.

“Press Ganey was the first company to truly recognise and respond to the importance of Patient Experience, and the company continues to lead innovation in the field. I’m excited to join forces with such a forward-thinking, highly respected company, and eager for the benefits this investment will bring to our customers,” said Forsta CEO, Kyle Ferguson.

Combined, Press Ganey and Forsta serve the experience and insights needs of millions of organisations.

-- BERNAMA