Uniphore to provide conversational service automation platform for WNS’ EXPIRIUS

KUALA LUMPUR, Aug 12 -- Uniphore, an early leader in Conversational Service Automation will provide advanced conversational service automation platform to WNS for its recently-launched digital CX Solution, EXPIRIUS. The Business Process Management company, WNS will leverage Uniphore’s AI and automation capabilities to offer unique digital Customer Experience (CX) solutions integrating human-assisted design and domain expertise via EXPIRIUS. “WNS’ global expertise and their new CX solution, combined with our AI and Automation-driven technology platform can truly transform the industry,” said Uniphore chief executive officer (CEO) and co-founder, Umesh Sachdev. Meanwhile, WNS Group CEO, Keshav Murugesh said: “We will be able to further strengthen our customer service capabilities with Uniphore’s offerings and deliver exceptional experiences to clients.” According to a statement, WNS will be able to accelerate customer response management, automate processes that will optimise efficiencies and reduce costs while enhancing customer experience by utilising Uniphore’s Real Intent™ solutions. Uniphore delivers innovative solutions across a flexible platform to enable organisations to provide better customer experience. More details at www.uniphore.com. -- BERNAMA