Uniphore-Tech Mahindra partnership optimises contact centre operations, improves business outcomes

KUALA LUMPUR, Dec 10 -- Uniphore has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra to expand its global reach and drive IT innovation in the contact centre as the industry adapts to an increasingly digitalised and remote work friendly environment.

As part of the agreement, Tech Mahindra and Uniphore will offer joint customers access to Uniphore’s cutting-edge CSA platform and Tech Mahindra’s data and analytics expertise across multiple industries and verticals.

This will bring the next generation of Customer Experience to enterprise businesses and consumers worldwide, according to a statement.

“By joining forces with one of the world’s largest BPOs, we’re able (to) not only expand our reach, but also leverage the innovations Tech Mahindra’s team have developed as a result of their unique expertise,” said Uniphore chief executive officer and co-founder, Umesh Sachdev.

The partnership will have far reaching benefits for customers that will impact not only how they do business now as they continue to adjust to the current global situation, but also in the long term.

These significant benefits include reduced costs, improved customer satisfaction and better security for work from home agents.

Uniphore is an early leader in Conversational Service Automation (CSA), while Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services and solutions.

More details at www.uniphore.com.

-- BERNAMA