Uniphore creates worldwide innovation ecosystem, drives global contact centre transformation

KUALA LUMPUR, Jan 29 -- Uniphore, an early leader in Conversational Service Automation, has teamed up with global leaders, including Idiap Research Institute and Indian Institute of Technology Madras (IITM), and joined the World Economic Forum’s (WEF) Global Innovators Community – an invitation-only group of the world's most promising start-ups and scale-ups at the forefront of technological and business model innovation.

The multiple agreements entail the development of next-generation capabilities in advanced AI, machine learning, automation, and voice and video technologies to drive the global transformation of contact centres and enterprises.

Uniphore and Idiap will work together on new opportunities in both development and longer-term activities focusing on cutting-edge speech recognition algorithms, spoken language understanding, and multimodal integration of real-world signals for improved detection of emotion and other semantic and pragmatic applications.

Likewise, Uniphore also believes preparing the next generation of professionals and investing in its current workforce is an important step in ensuring a future-ready, healthy, and dynamic ecosystem.

Uniphore and IITM, specifically the Telecom Center of Excellence are collaborating to upskill employees and better prepare students for future careers.

While Uniphore employees will gain access to a variety of short-term certification programmes and graduate-level courses, the institute’s students will be supported with real-world case studies and collaborative research projects.

As a member of the WEF’s Global Innovator Community, Uniphore will help define the global agenda on key issues with particular focus on shaping the future of technology governance – Artificial Intelligence and Machine Learning.

“It is in Uniphore’s cultural DNA to innovate and collaborate; and associating with these global organisations is a testament to our core values,” Uniphore Chief Executive Officer and Co-Founder, Umesh Sachdev said in a statement.

For details, visit www.uniphore.com.

-- BERNAMA