Uniphore acquires Emotion Research Lab, adds video AI capabilities to innovation portfolio

KUALA LUMPUR, Jan 22 -- Uniphore, an early leader in Conversational Service Automation (CSA), has announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company.

“Today, we welcome the Emotion Research Lab family to Uniphore and celebrate the addition of not only cutting-edge technology to our portfolio, but a very talented team of professionals who will add high voltage charges to the Uniphore innovation engine,” said Uniphore Chief Executive Officer and Co-founder, Umesh Sachdev.

When combined with Uniphore’s CSA solutions, which understands, analyses and automates voice conversations in real-time, Emotion Research Lab's extensive video-focused AI capabilities will deliver entirely new applications and experiences across the enterprise.

Combining voice and video AI with automation and machine learning will open up new use cases, including customer experience, sales, marketing, HR and other critical areas of business, according to a statement.

Essentially, this powerful combination will drive new waves of transformation by delivering automated and intelligent conversational and collaboration resources that enhance communication and can ultimately drive better business results.

Emotion Research Lab’s software uses advanced facial emotion recognition and eye tracking technology to capture and analyse interactions over video in real-time to enhance engagement between people.

In addition to the intellectual property, Emotion Research Lab employees formally join the Uniphore family and work begins immediately on integrating cutting edge technology to deliver first-of-a-kind voice and video AI products for the enterprise in the second half of 2021.

-- BERNAMA