Uniphore-Cisco collaboration to enable better customer experiences

KUALA LUMPUR, Dec 15 -- Uniphore, the leader in Conversational Automation, announced it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

“Cisco has been delivering solutions for enterprise business challenges for decades and we’re really pleased to be part of their ecosystem,” said Chief Executive Officer and Co-founder of Uniphore, Umesh Sachdev.

“Being a part of Cisco’s SolutionsPlus Program further validates the value our conversational automation platform brings to businesses in a wide range of industries. We are thrilled to continue working closely with Cisco, a partner, supporter, and recent investor.”

Through Cisco’s SolutionsPlus Program, Cisco’s customers and channel partners can purchase Uniphore’s conversational automation products to enable more efficient, frictionless and secure conversations between customer service agents and customers.

For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers, according to a statement.

In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis.

These types of advances are transforming customer experience across contact centres for global enterprises.

Cisco Investments participated in Uniphore’s Series D round in March 2021. The investment supports the development of new capabilities in AI, conversational automation, and real-time call and sentiment analysis.

-- BERNAMA