SMART COMMUNICATIONS ACQUIRES JOISTO TO ENHANCE CLOUD ARCHIVAL CAPABILITIES

KUALA LUMPUR, April 28 (Bernama) -- Smart Communications, the cloud-based platform for enterprise customer communications, has announced the acquisition of Joisto, a cloud data archive company.

As a result, customers will now have the ability to seamlessly store, manage and retrieve digital records and documents while meeting the stringent requirements for data retention that govern regulated industries worldwide.

“We are delighted to incorporate Joisto’s deep expertise in cloud archival into Smart Communications. Our leading Conversation Cloud Platform already enables our customers to manage sophisticated customer conversations at tremendous scale.

“With the addition of Joisto, we will extend these capabilities to meet an increasing need for regulatory-compliant and readily accessible storage of these conversations in the cloud,” said Smart Communications Chief Executive Officer (CEO), Leigh Segall in a statement.

Meanwhile, Joisto CEO, Tommi Hänninen said: “We deeply understand the importance of archival in regulated industries, and we are especially proud to partner with an organisation that is equally passionate about providing industry-leading capabilities through a modern, cloud-based architecture.”

Joisto’s cloud-based archive solution is built to seamlessly connect to a wide range of core solutions across corporate ecosystems using a comprehensive set of application programming interfaces (APIs), enabling customers to store, manage, and retrieve documents, irrespective of their source.

With powerful data-ingestion capabilities and a modern, scalable, cloud architecture, Joisto easily meets customer requirements to store large volumes of documents while enabling access from any location.

The acquisition comes alongside a period of sustained, rapid growth for Smart Communications, as the company has consolidated its leadership position in the cloud customer communications management and interaction experience management sectors.

As Smart Communications extends capabilities across the Conversation Cloud with this acquisition, the company will continue to integrate and partner with leading platform vendors worldwide to make ongoing customer conversations seamless for the enterprises it serves.

-- BERNAMA