KFSH&RC Enhances Operation Efficiency Via Capacity Command Centre

KUALA LUMPUR, Oct 31 (Bernama) -- In response to the rising demand for healthcare services that healthcare providers worldwide face, the Capacity Command Centre in King Faisal Specialist Hospital and Research Centre (KFSH&RC) has emerged as a pioneer in enhancing operational efficiency by implementing globally recognised procedures.

According to the hospital in a statement, it essentially aims to improve overall healthcare outcomes in alignment with the goals of Saudi Vision 2030.

Since its launch in September 2021, the centre has executed over 170,000 intervention procedures, significantly reducing bed waiting times from 32 hours to six hours.

The emergency department has also seen a 14 per cent reduction in waiting times, which similarly the waiting times in the pharmacy and laboratory have improved, with over 90 per cent of beneficiaries receiving services in less than 15 minutes.

Since its establishment, the centre has become the primary source for data-driven decision-making, it continuously monitors patient movements to maintain care quality, adhere to standard operating procedures, and predict demand volumes to mitigate risks and address potential challenges.

Simultaneously, as a strategic health partner at the Global Health Exhibition in Riyadh from Oct 29 to 31, KFSH&RC showcases its mechanisms for improving operational efficiency, healthcare outcomes, and the patient experience, positioning itself as a leading healthcare solution in the region.

The Capacity Command Centre relies on a strategy that adjusts business plans and interventions based on evidence-based practices driven by artificial intelligence to improve workflow mapping and planning.

This centre is part of KFSH&RC’s ongoing efforts to harness all resources and bring the latest technologies to improve outcomes and operational efficiency, aiming to be the optimal choice for every patient seeking specialised healthcare services, making these services accessible to a broader range of beneficiaries.

-- BERNAMA