Duck Creek Technologies Honours HDFC ERGO With Standard Of Excellence Customer Award

KUALA LUMPUR, June 10 (Bernama) -- Duck Creek Technologies has announced HDFC ERGO General Insurance Company Limited (HDFC ERGO) as a 2025 Standard of Excellence Customer Award winner at Formation ’25, its flagship customer conference held in Orlando, Florida.

A digital-first company transforming into an artificial intelligence (AI)-first company, HDFC ERGO is a general insurer of India, which is known for introducing pioneering and futuristic tech solutions in the Indian insurance landscape to offer its customers the best-in-class service experience.

The Duck Creek Standard of Excellence Customer Awards recognise customers who have achieved the highest level of excellence through their implementation of Duck Creek solutions and who have a vision to advance their business while reimagining the future of insurance.

“As our first customer in the India market, we are thrilled to be HDFC ERGO’s strategic partner, with our suite of products helping drive meaningful business outcomes and value for the business, their customers, and shareholders.

“HDFC ERGO exemplifies the forward-thinking, customer-focused approach that defines the future of insurance. We congratulate them on this well-deserved recognition,” said Duck Creek Technologies Vice President and General Manager, APAC, Christian Erickson.

According to a statement, HDFC ERGO earned recognition for accelerating product launches, streamlining system integration, and increasing market agility using Duck Creek’s solutions, including Policy, Billing, Rating, and Insights.

The Indian insurance market is undergoing a major transformation with a growing customer demand and the need for hyper-personalised services. The Insurance Regulatory and Development Authority of India has also been encouraging the insurers to develop agile and customer-centric products.

HDFC ERGO’s adoption of Duck Creek’s low-code, highly configurable platform to design a pioneering AI-enabled, real-time policy issuance system marks a significant milestone, in which currently, the insurer has transformed the end-to-end process for its Health and Fire lines of business.

-- BERNAMA