Duck Creek, Suncorp Partner To Transform Insurance Operations With Cloud-native Solutions

KUALA LUMPUR, Dec 3 (Bernama) -- Duck Creek Technologies, the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has entered into a partnership with Suncorp, one of Australia’s and New Zealand’s largest general insurers.

According to a statement, this collaboration will see Duck Creek deliver cloud-native, low-code core insurance delivery solutions as part of Suncorp’s recently announced ‘digital insurer’ policy transformation programme.

Duck Creek’s software as a service (SaaS) solutions will replace multiple on-premises legacy systems and help Suncorp achieve its customer-outcome and value-focused strategies.

Duck Creek Managing Director (APAC), Christian Erickson said the company’s vision is aligned with Suncorp’s commitment as a future-focused and protection-driven insurer.

“This makes us ideal partners and we are honoured to be a part of helping deliver Suncorp’s strategy. We believe Suncorp will push us to think and innovate differently and we are excited for the outcomes we will achieve together,” he said.

Meanwhile, Suncorp Chief Executive Consumer Insurance, Lisa Harrison explained that this multi-year programme is designed to roll out new capabilities in a safe, smart and efficient way, with dedicated business and technical leadership working alongside Duck Creek and its integration partner, supported by strong governance structures and oversight.

The multi-year agreement for Duck Creek policy, billing and Clarity (data, insights and artificial intelligence) solutions will underpin the next era of technology modernisation and process simplification for Suncorp.

Duck Creek's cohesive and comprehensive suite is expected to reduce Suncorp’s technological complexity, support their ability to deliver enhanced customer value and personalisation, and improve operational efficiency.

Suncorp aims to develop more customer-centric, data-driven and brand-specific propositions and experiences without the associated complexity; and deliver value to market faster and more efficiently across its personal and commercial brands in Australia and New Zealand.

The unique modular architecture of Duck Creek’s OnDemand platform will help accelerate Suncorp’s innovation timelines, reducing new product time-to-market from months to weeks and product amendments from weeks to days, in addition to helping Suncorp increase automation by eliminating manual processes and enhancing data-driven decision-making.

-- BERNAMA