Duck Creek Powers India’s First Cloud-Native Health Insurance Platform With HDFC ERGO

KUALA LUMPUR, Aug 21 (Bernama) -- Duck Creek Technologies, a global leader in core systems for the insurance industry, has enabled HDFC ERGO General Insurance (HDFC ERGO) to become India’s first insurer to launch a health insurance line using a cloud-native software as a service (SaaS) platform.

This achievement establishes a new standard for the delivery of health protection and policyholder outcomes in the region.

“The launch of the health line of business, with the support of HDFC ERGO General Insurance, is a significant milestone for Duck Creek in India and the region,” said Duck Creek Technologies Managing Director APAC, Christian Erickson in a statement.

Erickson said it demonstrates the power of the company’s solutions to help insurers innovate faster, smarter, and more efficiently.

Meanwhile, HDFC ERGO President and Chief Technology Officer, Sriram Naganathan said the partnership aims to make health insurance more accessible, affordable and convenient, supporting India’s growing healthcare protection needs.

He added the adoption of Duck Creek’s platform has improved straight-through processing, enabling seamless issuance of policies, including for customers with pre-existing conditions.

Already using Duck Creek’s SaaS policy, billing, rating and insights solutions for commercial fire coverage, HDFC ERGO co-developed the health insurance line for distribution across agency, broker, bancassurance, direct and digital channels.

The design and implementation of the new line, to India’s specific market requirements, only took eight months thanks to the unique capabilities of Duck Creek’s solutions, including Product Factory architecture, low-/no-code configuration and open application programming interfaces (APIs).

-- BERNAMA