Attensi uses cutting-edge, gamified simulation training solution internationally for foodpanda

KUALA LUMPUR, March 9 -- In a powerful sign of how advanced training solutions can support the e-commerce industry, Attensi has successfully deployed a cutting-edge, gamified simulation training solution internationally for foodpanda to deliver deeper knowledge, reduce time to competence and drive consistency.

Across seven countries and in multiple languages, foodpanda is using the Attensi solution to train its restaurant partners on best practices in dish preparation and operating protocols, according to a statement.

In addition, foodpanda has also deployed Attensi’s solutions to train its contact centre employees to ensure system adoption and best practices in customer service.

Only months into Attensi’s collaboration with foodpanda, the initiative has already reaped impressive results: The Attensi solution is closing 89 per cent of identified knowledge gaps with 93 per cent of trainees feeling confident in their knowledge after completing the curriculum.

For its engagement with Attensi, foodpanda chose a subset of seven countries to deploy a training solution focused on delivering reliable, high-quality products and customer experience.

Given that product quality should be consistent regardless of origin, kitchen staff must be provided with standardised training across the partner network to ensure food items are prepared in the same way.

Attensi delivered an engaging, consistent and scalable training to these multiple kitchens in multiple languages. In addition, Attensi is supporting foodpanda in onboarding new staff to its contact centres by improving competency and skill sets to deliver outstanding customer service.

In a sign of the benefits Attensi training can bring to the broader e-commerce industry, DX Ventures — the venture arm of foodpanda owner DeliveryHero — has also invested directly in Attensi as part of an overall strategy to support founder-led companies that are innovating in the food and grocery ecosystem worldwide.

Headquartered in Oslo, Norway, Attensi has delivered gamified simulation training in over 140 countries, in more than 30 languages.

-- BERNAMA