Cyber Acoustics To Provide Technology Solutions Across Malaysia Via ES Connect Alliance

KUALA LUMPUR, June 5 (Bernama) -- Cyber Acoustics has announced a strategic partnership with ES Connect, a distributor providing tailored business solutions to meet the needs of Malaysia's commercial business marketplace.

According to a statement, through this alliance, Cyber Acoustics and ES Connect will be able to deliver competitive and leading-edge technology solutions to the region’s rapidly growing call centre industry.

“ES Connect is the perfect partner for us as they bring a wealth of experience in telecommunications and have a strong reputation for outstanding customer service.

“Their reach and expertise allow us to support global customers with call centres in Malaysia while ensuring both our companies are successfully poised for the growth of the call centre industry in the country,” said Cyber Acoustics chief operating officer, Steve Erickson.

Meanwhile, ES Connect managing director, Chris Chua Kok Hoong said: “Cyber Acoustics approach to business and product development makes them an ideal strategic partner for us as we continue to grow our reach and expand the products and services we offer to our customers.”

Working collaboratively on technology and design with some of the world’s largest business process outsourcing (BPOs) companies, Cyber Acoustics has developed a suite of solutions tailored to solve some of the industry’s biggest pain points, including loud work environments and outdated agent training systems.

Founded in 1996, Cyber Acoustics is a leading manufacturer of reliable and affordable computer peripherals used in schools, businesses, contact centres, and homes with product line includes personal computer (PC) speakers, headsets, headphones, microphones, laptop docking stations, speakerphones, and webcams.

-- BERNAMA