Zoom Gets Unified Licence With Access From Indian Government

KUALA LUMPUR, May 5 (Bernama) -- Zoom Video Communications Inc (Zoom) announced it has received the Unified Licence with Access – All/PAN India, NLD National Long Distance, and ILD – International Long Distance from the Department of Telecommunications, Government of India.

With these licences, the company will be able to offer Zoom Phone, its industry leading cloud private branch exchange (PBX) service, to multinational corporations (MNCs) and businesses operating in India.

“We are thrilled and proud to receive the unified licences from the Department of Telecommunications. With Zoom Phone, India businesses and multinational corporations can support hybrid work environments, foster greater collaboration among employees and elevate the customer experience.

“This important milestone underscores our continued focus in countries like India, a strategic growth market for Zoom, and our commitment to bringing new and innovative collaboration solutions to our customers,” said Zoom Head of International, Abe Smith.

According to Zoom in a statement, Zoom Phone is a global cloud PBX application service, enabling MNCs and businesses in India to have a single communication platform for their global workforce.

Zoom partners with international telecommunication providers and offers phone numbers and calling plans in 47 countries and territories bundled with cloud PBX service, making it simple for customers to deploy and manage their phone services.

Zoom Phone offers a robust set of features for the modern workforce, including intelligent call routing, auto attendants, interactive voice response, shared line appearance, call queueing, call analytics, voicemail, recordings and transcriptions, as well as integrations with Customer Relationship Management (CRM) applications.

In the coming months, Zoom will be working with regulators and partners in India to offer a complete telecommunications service bundled with its Zoom Phone PBX service.

-- BERNAMA