Vonage selected to enhance PalFish customer acquisition, post-purchase services

KUALA LUMPUR, April 20 (Bernama) -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling China-based edtech platform PalFish to seamlessly connect with current and potential customers across multiple communications channels using the Vonage Communication Platform.

“The Vonage Communications Platform enables businesses like PalFish to easily integrate scalable, international capabilities into their existing offering and connect with their customers on their preferred channels,” said Vonage Senior Vice President, Global Sales, Sunny Rao.

Meanwhile, a representative from PalFish said: “While the use of communication APIs is a first for PalFish, the integration of the solution into our existing systems was seamless and fuss-free. This has not only enabled us to enhance customer experience but also helped us acquire new customers.”

According to a statement, PalFish is a professional private online tutoring platform designed for English language learners from three to 12 years old and based on Pearson academic programmes.

With thousands of overseas students across South Asia on its platform, PalFish offers short duration classes of 25 minutes each through various interactive tools, helping kids maintain high attention to achieve an ideal learning outcome.

Vonage Communications APIs allow developers to easily enhance and build intelligent, intuitive customer experiences directly into their existing applications and devices.

By embedding the Vonage Voice API and Messages API for WhatsApp communications into its platform, PalFish is able to connect with teachers, parents and students at scale, across geographies and channels.

The Vonage Voice API enables the creation of automated and personalised customer interactions with AI. From voice bots to customised conversational AI and analytics, the Voice API can be directly integrated to existing systems and processes.

PalFish has deployed the Voice API in its contact centre to enhance communications with parents for post-purchase services. It also uses the Vonage Messages API to offer efficient and seamless communication via WhatsApp.

More details at www.vonage.com.

-- BERNAMA