UNIPHORE SIMPLIFIES CUSTOMER SERVICE WITH ADDITIONS TO CONVERSATIONAL AUTOMATION PLATFORM

KUALA LUMPUR, March 2 (Bernama) -- Uniphore, the leader in Conversational Automation, has announced the addition of new solutions to its flagship Conversational AI & Automation platform.

It is the industry’s only platform that provides intent, sentiment, emotion and tonal analysis to every contact centre conversation, transforming the end-to-end customer and agent experience.

“I’m extremely proud of the work that our engineering and product teams have done to deliver an unparalleled conversational AI and automation platform,” said Chief Product Officer, Uniphore, Moni Manor.

“The importance of delivering a seamless in-call experience powered by AI, automation and RPA is significant in that the combination enables us to provide unmatched ROI as we can handle complex interactions and not just simple ones.”

According to a statement, the newest addition is U-Assist In-Call, an in-call automation solution, which comes in two distinct packages: Bolt and Max.

U-Assist In-Call is the industry’s most advanced agent assist solution that delivers next-best actions, leveraging the intent, sentiment and tonal analysis as well as desktop automation using attended robotic process automation (RPA).

Top benefits and features of Uniphore’s U-Assist In-Call solutions for U-Assist In-Call Bolt include Real time agent guidance; Robotic process automation (RPA); Quick time to value; and, Globally available.

Meanwhile, for U-Assist In-Call Max, top benefits and features include Guide agents in real time; Increase agent engagement with customers; Reduce agent discovery time; and, Scale personalised guidance.

Uniphore is also unveiling the industry’s first state-of-the-art workflow designer that is empowering business users to now prioritise innovation and business growth with a quick time-to-market for the next generation of customer experience (CX) applications.

U-Assist In-call is available in North America, Asia-Pacific and Europe. More details at https://www.uniphore.com/u-assist/.

-- BERNAMA