UNIPHORE BAGS VENTANA RESEARCH DIGITAL INNOVATION AWARDS FOR CUSTOMER EXPERIENCE

KUALA LUMPUR, May 11 (Bernama) -- Uniphore, global leader in Conversational artificial intelligence (AI) and Automation announced that Uniphore X Platform has been selected as the winner in the Customer Experience category of the 16th Annual Ventana Research Digital Innovation Awards.

Uniphore Chief Marketing Officer, Annie Weckesser said: “Winning the Ventana Research Digital Innovation Award for Customer Experience is a noteworthy achievement for Uniphore and a strong validation of our platform strategy.

“We are honoured to be recognised for our commitment to innovation and our focus on delivering the best possible experiences for our customers. This award is a testament to the hard work and dedication of our teams who are constantly pushing the boundaries of what is possible for our customers.”

According to Uniphore in a statement, this award recognises technology vendors that best exemplify innovation in applications and technologies that support engagement with customers, as well as pioneering vendors that are driving innovation and achieving breakthrough performance.

The prestigious technology awards are judged by an independent panel of experts who evaluate technology vendors and their solutions based on innovation, ease of use, and the value they bring to customers.

Uniphore X Platform is a comprehensive platform that enables businesses to realise the value of every conversation and delivers exceptional customer experiences across all channels and touchpoints, including voice, chat and messaging.

The platform leverages cutting-edge conversational and video AI, and machine learning technologies to understand and interpret customer needs and intent, and to provide personalised, contextually relevant experiences at every touchpoint.

It enables businesses to automate complex processes, improve agent productivity, and deliver personalised experiences at scale.

Uniphore has a long-standing reputation for innovation and excellence, in which its solutions are used by leading enterprises around the world to transform customer experiences and drive business growth.

-- BERNAMA