UNIPHORE ACQUIRES UK-BASED RED BOX
First Conversational AI and Automation Provider to Offer Customers Full Access and Control Over Their Voice and Screen Data to Maximize the Value of Every Conversation
PALO ALTO, Calif. & NOTTINGHAM, England, Feb 3 (Bernama-BUSINESS WIRE) -- Uniphore, a leader in conversational AI and automation today announced it has acquired Red Box, the leading open enterprise platform for capturing voice, screen and metadata from conversations.
Red Box’s proven track record in capturing and securing every voice and screen conversation, in real-time and post call, is a powerful addition to Uniphore’s portfolio and will bolster the capabilities of the Uniphore X platform, which global enterprises have come to rely on to derive value from every conversation.
Conversations are any organization’s most important asset. The value obtained from these interactions impacts every aspect of business – especially customer loyalty. Real-time voice and screen capture capabilities that work seamlessly with AI and automation technology can change the game for organizations looking to get the most out of their customer conversations.
With the acquisition of Red Box, Uniphore will now deliver seamless access to AI-ready voice and screen recording data from 100% of conversations to drive automation and analytics at scale in the contact center through its industry leading conversational AI and automation. This will help drive faster time to value and a better customer experience at a lower cost.
With complete access and control of their captured data via open APIs, organizations will also be able to leverage the full value of voice recordings to help make timely and strategic business decisions in real-time as well as ensuring regulatory compliance.
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