HAPTIK RECOGNISED LEADER IN BOT PLATFORMS AND LIVE CHAT CATEGORIES

KUALA LUMPUR, Dec 21 (Bernama) -- Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, announced it has been recognised as a ‘Leader’ in Bot Platforms and Live Chat categories in the G2 Winter 2022 report.

The G2 reports, based on market presence and authentic reviews and ratings from real users, are used by over 3M buyers when making a software purchasing decision.

Haptik also earned ‘High Performer’ across Conversational Marketing, Customer Support, and Enterprise Live Chat Grids and won 12 badges across categories.

Haptik made its debut on G2 at the start of 2021 and for four consecutive quarters, Haptik has carved its position as a Market Leader in the G2 reports. Haptik has a strong user rating of 4.5/5, scoring 92 per cent for ease of support and 97 per cent for products headed in the right direction.

In a statement, Haptik VP - APAC, Anila Rao says: “It is rewarding to know that our customers love what we do and trust us. With more APAC businesses leaning heavily on automation, Haptik has worked tirelessly this year to help organisations amplify customer engagement, increase conversions, and deliver delightful support while increasing top-line revenues with the most innovative Conversational AI solution.

“Receiving such incredible support from our customers and seeing the result of our team’s hard work is truly inspiring.”

Chris Perrine, Vice President and Managing Director, Asia Pacific, G2 said: “Haptik has delivered very impressive results on G2 in 2021 and they have been named a leader for the last four quarters.

“They have performed well across all segments, but especially in the competitive mid-market space, where they are clear leaders based on customer feedback, and from their reviews, you can see they are delivering real value to their customers.”

-- BERNAMA